Customer Requests
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Below is a list of the request types that you can lodge online or, where applicable, select to list related requests. Please select the required type and click the Next button to continue.

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Choose a request type.
Please select a Customer Service Request Type
 Request typesDescription
Animals and insects . . . Report issues like animals causing nuisance, barking dogs, inadequate enclosures, excess or unregistered animals.

Update or ask a question about your pet’s registration.

To report wandering animals or request collections please call 07 3412 3412.

Report feral animals, pest animals and insects.

Fire Ants can only be reported on this link: https://ants.daf.qld.gov.au/table-of-contents/report-fire-ants/
Animal traps . . . Ask for an animal trap.
Pool fences . . . Report a non-compliant pool fence.
Health and environment risks . . . Report public health and environmental risks like air quality, waste build up on commercial properties, illegal dumping, hoarding, goods on nature strip/footpath/road, surface water ponding with breeding mosquitos and swimming pool water quality issues.
Environment, amenity concerns and immunisation . . . Ask about environmental programs like conservation partnerships, events and activities, environmental offsets, vegetation protection and EnviroGrants.

Ask about our waterways and tackle bin boxes.

Report an abandoned shopping trolley, pest plants, light or noise nuisance issues.

Change or add a safety supervisor for your food business.
Graffiti . . . Report graffiti.
Change of address and rates enquiries . . . Change your mailing address or ask questions about your rates.
Roads and traffic issues . . . Report road or traffic issues.
Vehicles and parking . . . Report parking issues, abandoned vehicles or vehicles for sale on a public road.
Waste services . . . Report missed bin collection, damaged/stolen/abandoned bins, change your bin size or order wheelie bins.

Request replacement waste vouchers.
Water and sewerage . . . Apply for a Concealed Leak Remission or ask about a water or sewage development.
Parks . . . Report bushland, park, tree or mowing issues.